pjok11 Terms and Conditions

1 Definitions and Introduction

The meanings of key terms used in these Terms are described below. These definitions apply throughout the document.

1. "Platform" refers to the pjok11 website, mobile site, and all related services.
2. "Account" refers to a user's personal registered profile that grants access to the platform's services.
3. "Wager" or "Bet" refers to a stake placed on any game or event from a user's account balance.
4. "Bonus" refers to additional credits, free spins, or other incentives provided by pjok11.
5. "Wagering Requirement" refers to the amount of betting required before bonus funds can be withdrawn.
6. "Deposit" refers to adding funds to an account through an approved payment method.
7. "Withdrawal" refers to the process of taking money out of an account balance.

2 Eligibility Requirements

To open an account and use the services at pjok11, all of the following conditions must be met:

• You must be at least 21 years of age and have the legal right to use online gaming services in your jurisdiction.
• Each individual may open only one account. Multiple accounts are strictly prohibited and, if detected, all accounts will be closed.
• All information provided at the time of registration must be true, complete, and accurate.
• You are playing in your own name and with your own funds — playing on behalf of a third party is prohibited.
• You must not be on a self-exclusion list or subject to any responsible gaming restrictions.
• You are fully responsible for the use of your own device and internet connection.

3 Account Registration and Security

3.1 Registration Process

To open an account at pjok11, you must provide a valid email address and mobile number. During registration, you will be asked to create a strong password. You are fully responsible for ensuring the security of your account.

3.2 Account Security

• Keep your login details (username and password) completely confidential and never share them with a third party.
• You are fully responsible for any activity carried out from your account.
• If you suspect unauthorised access to your account, notify our support team immediately.
• pjok11 will never ask for your password by email or chat.

3.3 Account Closure

pjok11 reserves the right to suspend or permanently close an account under any of the following circumstances:

• Providing false or misleading information.
• Operating multiple accounts.
• Fraudulent or deceptive activity.
• Misuse of the system or software.
• Violation of any clause of these Terms.

4 Financial Transactions: Deposits and Withdrawals

4.1 Deposit Terms

• The minimum deposit amount is ৳500 (per method).
• Approved payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposited funds will be added to the account after verification. This is generally instant.
• An applicable bonus may be automatically added with any deposit — see the bonus section for details.
• Use of third-party payment methods is strictly prohibited.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Standard withdrawal time: 30 minutes to 3 hours.
• Identity verification may be required before a withdrawal request is processed.
• Withdrawals will generally be made through the same method used for the deposit.
• Withdrawals cannot be made before the wagering requirement applicable to bonus funds has been met.
• Withdrawals may be held in cases of suspected activity.

5 Bonus and Promotion Policy

pjok11 offers various bonuses and promotions. These offers apply under specific terms:

5.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit up to a maximum of ৳20,000.
• Example: Deposit ৳1,000 and receive a ৳1,500 bonus — total balance ৳2,500.
• Example: Deposit ৳28,000 and receive a maximum bonus of ৳20,000 — total balance ৳48,000.
• The wagering requirement for the welcome bonus is 10x (you must wager ten times the original bonus amount).
• If the wagering requirement is not met within 30 days of receiving the bonus, the bonus will be cancelled.

5.2 General Bonus Terms

1. Each bonus has its own terms and conditions, which are detailed on the offer page.
2. Bonus funds cannot be withdrawn directly — they can only be used to play games.
3. Multiple bonuses cannot be combined unless they are stated to be applicable at the same time.
4. pjok11 reserves the right to modify, suspend, or cancel any bonus at any time.
5. If bonus abuse or deliberate fraudulent use is detected, the bonus will be cancelled.

6 VIP Program and Rewards

The pjok11 VIP program has three tiers. You can move up to a higher tier through regular play:

• Bronze Tier: Up to 0.4% cashback per week.
• Silver Tier: Up to 0.8% cashback per week and additional benefits.
• Gold Tier: Up to 1.2% cashback per week and exclusive rewards.

For more information about the conditions for receiving VIP tier benefits and the evaluation process, please contact our support team. pjok11 reserves the right to change the terms of the VIP program at any time.

7 Prohibited Activities and Usage Rules

The following activities are strictly prohibited on the pjok11 platform:

1. Any form of fraud, deception, or illegal activity.
2. Placing bets using bots, automated software, or artificial intelligence.
3. Exploiting system vulnerabilities or bugs to gain an unfair advantage.
4. Using the platform for money laundering or concealing the source of illegal funds.
5. Collecting or stealing personal information of other users.
6. Any attack or interference that disrupts the normal operation of the service.
7. Opening multiple accounts within one household (same IP address or device).
8. Placing bets with the deliberate intention of abusing bonuses.

8 Intellectual Property and Content Rights

All content published on the pjok11 platform — logos, brand names, designs, graphics, software, text, and other elements — is the intellectual property of pjok11 or its respective licensors. This content is protected under reserved copyright law.

• Reproducing, distributing, or commercially using any content without written permission from pjok11 is prohibited.
• Limited use for personal, non-commercial purposes is permitted.
• Game software is the property of the respective providers and their own terms apply.

9 Privacy and Data Protection

The privacy of your personal information is of the utmost importance to us. How we collect, use, and protect your information is described in detail in our Privacy Policy.

• By using the platform, you consent to our privacy policy.
• We use SSL encryption to keep all information secure.
• Personal information is not sold or shared with third parties.
• Information may be disclosed when required by law or at the request of a regulatory authority.

10 Responsible Gaming

pjok11 places the highest priority on responsible gaming. Gaming should be for entertainment — not as a solution to financial problems.

• We give users the option to set deposit limits, loss limits, and session limits.
• Through the self-exclusion option, you can exclude yourself from your account for a set period of time.
• If you notice signs of problematic gaming, please notify our support team.
• For more information, see our Responsible Gaming page.

11 Limitation of Liability

pjok11 bears no liability in the following cases:

1. Loss caused by technical issues, server errors, or loss of internet connection.
2. Software errors or disruptions from third-party game providers.
3. Issues with the user's own device or network.
4. Transaction delays or rejections from the payment provider.
5. Unforeseen circumstances or force majeure (natural disasters, government directives, etc.).

pjok11's maximum liability shall in no circumstances exceed the total amount deposited into the relevant account in the 30 days prior to the event.

12 Dispute Resolution and Complaints Process

We are committed to resolving any complaint or dispute quickly and fairly.

12.1 Submitting a Complaint

• First, submit your complaint through our 24/7 live chat.
• You can also contact us by email: [email protected]
• When submitting a complaint, please provide your account number, the date, and a detailed description of the incident.

12.2 Resolution Process

1. After receiving a complaint, our team will begin an investigation promptly.
2. An initial response is usually provided within 24 hours.
3. Complex matters may take up to 7 business days to resolve.
4. A resolution will be sought with the agreement of both parties.

13 Changes & Updates to Terms

pjok11 reserves the right to update or amend these terms at any time. In the event of changes:

• The date of the latest update on this page will be changed.
• For important changes, a notification may be sent to the registered email.
• If you continue using the platform after the changes, you will be considered to have agreed to the new terms.
• If you do not agree to the new terms, you may request to close your account.

14 Applicable Law & Closing Provisions

These terms constitute a valid and binding agreement. If any clause is found to be legally unenforceable, the remaining clauses will remain fully in effect. Failure by pjok11 to enforce any clause of these terms will not be considered a waiver of that right.

• These terms are written in Bengali and the Bengali version shall be considered final.
• These terms constitute the entire agreement between the user and pjok11.
• All prior oral or written understandings are superseded by these terms.