For ages 21+ · Play Safe

pjok11 Responsible Gambling: Your safety is our priority

Enjoy entertainment in a controlled way — pjok11 is ready to help you build healthy gambling habits and avoid problems.

What is Responsible Gambling and why does it matter?

Online gaming and betting can be an enjoyable form of entertainment — but only when done in moderation and with awareness. pjok11 believes that every player has the right to gamble in a safe and responsible environment. At our platform, responsible gambling is not just a policy — it is our core commitment.

Responsible gambling means playing within your means, viewing gambling as entertainment rather than a source of income, and staying aware of your mental and financial wellbeing. At pjok11, we provide tools and support that help you stay in control at all times.

Remember — gambling is for those aged 21 and above. Age verification is mandatory to open an account at pjok11. If you ever feel that gambling is going beyond your control, contact our 24/7 live chat support or use the tools below.

Our Protection Tools

pjok11 provides a number of effective tools to help you manage your playing time, money, and behaviour.

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately, and a 24-hour cooling-off period applies if you want to increase it. This helps you stay within your budget.

Time Limit and Reminders

Decide in advance how long you will play in each session. When the set time is up, pjok11 will send you a reminder. Managing your playing time is very important for a healthy lifestyle.

Self-Exclusion

You can exclude yourself from your account for a set period (30 days, 6 months, 1 year, or permanently). While self-exclusion is active, logging in will not be possible under any circumstances. This is one of the most powerful control measures available.

Time-Out (Break)

If you want to take a break for a few days, use the time-out feature. Keep your account temporarily closed for anywhere from 24 hours to 6 weeks. During the break, no bets or deposits will be possible.

Age Verification and Minor Protection

Every user's age is verified at the time of registration at pjok11. Only those aged 21 or above may open an account. Allowing minors to play is prohibited by law and we strictly forbid it.

24/7 Support

If you ever feel you are losing control over your gambling, our Bangla-speaking support team is with you around the clock. Speak directly via live chat or email us at [email protected].

Warning Signs of Problem Gambling

If any of the following signs appear, be alert and seek help immediately.

Warning Signs

  • Repeatedly gambling to try to recover lost money
  • Spending time gambling at the expense of family or work
  • Hiding gambling or lying about it
  • Betting beyond your means or gambling with borrowed money
  • Being unable to stop gambling or feeling uncomfortable when trying to
  • Turning to gambling because of emotional distress or depression
  • Continuing to gamble even knowing it is harming your sleep, eating, or relationships

Core Principles of Responsible Gambling

Follow these guidelines for healthy gambling.

  • Set a budget before you play and do not go beyond it
  • See gambling only as entertainment, not as a source of income
  • Do not chase losses to get money back quickly
  • Take regular breaks and spend time with family and friends
  • Never gamble while drunk or unwell
  • Keep your deposit limit and time limit tools active
  • If you feel a problem, seek help right away

How to Activate Protection Tools

Using safety tools at pjok11 is very simple. You can ensure your own protection in just a few steps.

1

Log in to your account

Log in to your account at pjok11 and open the profile menu on the right side of the dashboard. Find the "Responsible Gambling" or "Account Settings" section there.

2

Choose the tool you want

Deposit limit, time limit, time-out, or self-exclusion — activate one or more tools based on your needs. A description is provided next to each tool.

3

Set the limit or duration

For the tool you have chosen, enter the amount or time period. For example, a weekly deposit limit of ৳2,000 or a time-out of 7 days.

4

Confirm

Click the "Confirm" or "Save" button. Reducing limits and self-exclusion take effect immediately. A 24-hour waiting period applies when increasing a limit.

5

Contact us directly if you need help

If you cannot find the tools or need help with self-exclusion, contact our 24/7 live chat. Support agents will assist you with complete confidentiality.

Minor Protection and Parental Controls

pjok11 firmly believes that online gaming is for adults only. Opening an account or playing by anyone under the age of 21 is strictly prohibited.

If there are minors in your household who use devices, it is recommended to use third-party parental control software. These tools can help block pjok11 and all other gambling sites on your computer or phone.

If you suspect that a minor has used your account, email [email protected] immediately or let us know via live chat. We will take action promptly.

Age Verification Process

  • Date of birth verified at registration
  • Age confirmed using national ID card or passport
  • Additional verification requested in suspicious cases
  • Account closed immediately if the user is identified as under 21

Financial Security and Limits

Financial transactions at pjok11 are completely secure. Key information about our deposits and withdrawals is provided below.

৳500
Minimum Deposit
৳500
Minimum Withdrawal
30 minutes – 3 hours
Withdrawal Time
bKash · Nagad · Rocket
Payment Methods

* Bank transfer is also accepted. All payments are secured by SSL encryption.

Frequently Asked Questions — Responsible Gambling

Find answers to common questions about responsible gambling here.

After logging in to pjok11, go to the "Responsible Gambling" section from the profile menu. There you will find options to set a daily, weekly, or monthly deposit limit. Once you set the limit and press "Confirm", it takes effect immediately. If you want to increase the limit, you will need to wait 24 hours.

No, self-exclusion can be temporary or permanent — based on your preference. You can keep your account closed for 30 days, 6 months, 1 year, or permanently. Once a temporary exclusion period ends, the account becomes active again. For permanent exclusion, you will need to contact support.

A time-out is a short break — from 24 hours up to 6 weeks. It is generally used for a light pause. Self-exclusion is more serious — it is for long-term protection and once activated, it cannot be cancelled before the set period ends. If you feel gambling is becoming a problem, use self-exclusion.

Talk to them directly and with empathy. Avoid being judgmental. Let them know about pjok11's responsible gambling tools and encourage them to contact the support team. You can also reach out to our support yourself to ask for guidance.

Yes, absolutely. You can keep both a deposit limit and a time limit active at the same time. Using multiple tools together makes control even stronger. We recommend keeping both active.

To open an account and take part in any kind of betting or gaming at pjok11, you must be at least 21 years old. Age is verified at registration and at any other time as needed. Accounts belonging to those under 21 are closed immediately.

Play responsibly,
enjoy the fun

At pjok11, your protection is our responsibility alongside your entertainment. Join our game lobby, cricket betting, or slots — in a completely safe environment.

View Casino Cricket Betting Play Slots More questions? View FAQ

Contact Us If You Need Help

If you feel gambling is becoming a problem or you need help with protection tools, pjok11's Bangla-speaking support team is available around the clock. Your privacy is fully protected.

Live Chat

24/7 live chat support in Bangla. The fastest way to get immediate help.

Email Support

For detailed issues, email us at: [email protected]

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