pjok11's Privacy Policy

1 Scope of Data Collection

We collect certain personal information when you register on the pjok11 platform and at various stages of using our services. The main purpose of collecting this information is to provide you with a safe and improved service and to maintain the security of our platform.

1.1 Information You Provide Directly

When you provide information to us directly, we may collect the following:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national identity card number
• Preferred payment method details (bKash, Nagad, Rocket, or bank account)
• Account login credentials (stored in encrypted form)

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited, links clicked, and session duration
• Transaction history and gaming activity logs
• Data collected through cookies and similar tracking technologies

2 Purpose of Data Use

Collected information is used only for lawful and specific purposes. We never sell your information to third parties. pjok11 uses your personal information for the following purposes:

• Account verification and identity confirmation
• Carrying out financial transactions including deposit and withdrawal processing
• Providing bonuses, rewards, and promotional offers
• Ensuring 24/7 customer service and technical support
• Platform security and fraud prevention
• Compliance with responsible gaming guidelines
• Meeting legal obligations and following regulatory authority directives
• Improving services and enhancing user experience

Your information will not be used for marketing purposes without your consent. You can opt out of marketing communications at any time.

3 Data Sharing Policy

pjok11 follows a very strict policy when it comes to sharing your personal information with third parties. The specific circumstances under which information may be shared are described below:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners will only receive the information necessary to carry out their specific tasks and are bound by confidentiality agreements.

3.2 Legal Obligations

In the case of a legal directive, court order, or valid request from a regulatory authority, we may be required to provide the necessary information.

3.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or other illegal activities.

Outside the circumstances mentioned above, none of your personal information will be shared with any third party.

4 Data Security Measures

pjok11 has put in place advanced technical and organizational measures to protect your information. The key components of our security infrastructure are:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption
• Firewall Protection: Advanced firewall systems block unauthorized access
• Encrypted Password Storage: Passwords are never stored in plain text
• Two-Factor Authentication: An additional security layer for account login
• Regular Security Audits: Platform security is reviewed on a regular basis
• Restricted Access: Only authorized staff can access personal information

Please keep in mind that no method on the internet is completely secure. We strive to ensure the highest level of protection, but in the event of any security breach we will notify you in a timely manner.

5 Cookie Policy

pjok11 uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — these cannot be disabled
• Functional Cookies: For remembering your preferences and settings
• Analytics Cookies: For understanding user behavior in order to improve our services
• Security Cookies: For fraud detection and account protection

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

6 Data Retention Period

We retain your information only for as long as necessary or legally required. The following policies apply:

• Active account information is retained until the account is closed
• Financial transaction records may be kept for an extended period as required by law
• Information may be retained for a longer period if needed for any legal claim or investigation
• Once the specified period has passed, information is securely deleted or anonymized

Even after your account is closed, financial and identity verification records may be kept for a period of time in accordance with applicable law.

7 Your Rights

As a registered user of the pjok11 platform, you have several important rights over your own personal information:

7.1 Right to Access

You can request a copy of your personal information held by us at any time. Upon receiving such a request, we will respond within a reasonable time.

7.2 Right to Correction

If there are any errors or inaccuracies in your information, you can have them corrected. This request can be made through account settings or by contacting the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this may not be fully possible in cases of legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing

You can unsubscribe from our marketing communications at any time. Every marketing email contains an unsubscribe link, or you can contact support directly.

7.5 Right to Lodge a Complaint

If you feel that your data protection rights have been violated, please contact our support team. We will take your complaint seriously.

8 Protection of Minors' Data

pjok11 is strictly for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory at the time of registration. If it becomes known that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.

If a parent or guardian believes that their minor child has registered on our platform, please contact our support team promptly.

9 Third-Party Links and Services

Our platform may contain links to third-party service providers (such as payment gateways). These external services have their own privacy policies which can be found on their respective websites.

pjok11 is not responsible for the privacy practices of these third-party services. We recommend that you read their privacy policies before using those services.

10 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The updated policy will be prominently published on the website
• A notification will be sent to the registered email address
• The "Last Updated" date at the top of the page will be changed

Continued use of the platform after any changes will be considered acceptance of the new policy. We recommend that you review this policy regularly.

11 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred to another country, we ensure that adequate data protection measures are in place in that country.

All international data transfers are conducted through encryption and strict contractual security arrangements, which ensure the safety of your information.

12 Responsible Gaming and Data

Information about your gaming behavior is used solely to ensure responsible gaming. If we notice any concerning patterns, such as unusually long sessions or excessive losses, we may reach out to you.

To learn more about responsible gaming, visit our Responsible Gaming page.